Healthcare is expected to be one of the world’s fastest-growing sectors in the coming decade. Especially after a pandemic that made us realize the clear and massive difference between where healthcare is and where it ought to be.
However, healthcare is also the slowest sector to modernize.
Despite using cutting-edge technologies to diagnose and operate on patients, healthcare has been the most reluctant to embrace digital transformation.
As more, and varied industries have left legacy systems for digital ones, many hospitals are still relying on paper, files, and actual tags to record information.
It is high time that healthcare automates paperwork and other tiresome administrative tasks by adopting business intelligence and Robotic Process Automation (RPA), making lives simpler, happier, faster, and more efficient.
And oh, save money. A lot of money.
3 ways RPA will transform healthcare
Robotic Process Automation has enormous potential, which is reflected in its rapidly rising value.
By the end of 2021, its value is estimated to be nearly $2 billion. But, according to estimates, its market will be worth $5 billion by the end of 2024. And more than $13 billion by 2029.
Why?
Because RPA can rapidly transform and help scale organizations by making processes much more time- and cost-efficient.
In healthcare, this is what the transformation would look like.
Digital documentation
Many hospitals still rely on paper for billing and claiming insurance, even though digital information is much easier to store, access, edit, and communicate.
Think about the time healthcare professionals spend on documentation. And more so if the documents have errors or are fraudulent.
RPA will not eliminate errors or frauds. But by digitizing documentation and processing it through rule-based algorithms, it may minimize inefficiencies and errors, saving professionals ample time to focus on what they most care about: patients.
Digital scheduling
Instead of making calls for scheduling an appointment, RPA enables people to make appointments digitally, without moving an inch or uttering a word.
App integrations like Calendly allow people to look up a doctor’s calendar and make and cancel appointments accordingly.
Integrations like these are also great for doctors who can look at their appointments in one glance and allocate their resources accordingly.
Easy. Hassle-free.
Tracking information
When information becomes digital, it also becomes trackable.
Encoding data digitally allows healthcare professionals to track each step of every process, from managing claims to patient journeys.
Done well, the powerful combination of data management and RPA can ensure that healthcare organizations are accountable, always meeting audit requirements, tracing a mistake to its source, and secure.
Good and traceable data also makes for accurate and reliable medical studies.
RPA consultancy in healthcare
RPA represents a win-win for both hospitals and patients.
According to a California Association for Healthcare Quality (CAHQ) report, using RPA to digitize records and automate and optimize administrative tasks, can save the sector more than $13 billion.
In fact, by being able to devote more time to patients, healthcare professionals report higher work fulfillment and satisfaction.
In turn, patients feel more satisfied and taken care of. Let’s not forget the enrichment in customer experience brought by the smoothness and efficiency of a digitally transformed organization.
Win-win.
But not every healthcare organization can implement RPA. Every organization has unique needs.
And nobody understands this better than SG Analytics.
RPA consultancy at SGA entails conducting extensive research and resource planning to identify data pipelines and the bottlenecks that obstruct them.
It offers RPA services/solutions that ensure that your data is collected, sorted, managed, and evaluated in a way that maximizes efficiency and value just for you.
Because unique goals demand unique solutions.
