Who is a Network Management Control Technician?

A Network Management Control Technician (NMC) is part of a network operations centre (NOC) team that monitors and controls a company’s IT infrastructure. The NMC position exists in a variety of industries, including telecommunications and healthcare.

Network Management Control Technicians provide the first line of support for clients and responds to calls from individuals who file problems to a community operations centre (NOC). They create tickets for these issues and try to solve them.

The technician records the call and performs an initial analysis of any network problems that occur. They direct clients’ calls to relevant engineering level support and isolate existing or possible problems in the system network.

Technicians need to have adept analytical and problem-solving skills. They need to be good at multitasking.

Network Control Technicians are responsible for performing tasks that include:

• Monitoring incoming customer service requests for any issue related to their assigned resources.
• Logging of incidents/requests into ticketing systems/console monitors.
• Coordinating with other technicians, engineers, or other teams involved in resolving issues identified by clients.
• Further, escalating cases when necessary to ensure timely resolution of client issues.

Job Description

Network Management Control Technicians are responsible for maintaining and improving the efficiency of telecommunications networks. They monitor and fix network systems to ensure that they are always available.

Meanwhile, Network Control Technicians perform a variety of tasks, including:

• Installing, configuring and maintaining communications equipment such as routers, switches, firewalls and modems.
• Monitoring and repairing communication lines.
• Installing computer hardware for clients’ use or for their own internal needs.

Above all, Network Management Control Technicians are responsible for the integrity of telecom networks and responsible for monitoring, analyzing, controlling and troubleshooting network issues.

They make use of software and hardware tools, such as Cisco, Juniper, Solarwinds, NEC, CW2K, Nortel, etc. to identify, assess and troubleshoot issues and detect causes disturbing network integrity. They regularly carry out testing and evaluation of all aspects of telecom networks to incorporate voice, data, SCADA, and video.

Technicians apply resolution skills and fragment complex issues into separate easily intelligible components.

They interact on a regular basis directly with clients, vendors, network engineers, and field engineers to ensure smooth network administration.

Consequently, it is the responsibility of the freelance Network Management Control Technicians to effectually and accurately document network problems using the existing issues resolution ticketing system.

They need to take ownership for smooth changeovers of shifts through written and oral communication

Problem Solving

this is to say that the term “network management” can be confusing because it refers to different things. The most common definition is the monitoring and control of network performance. This includes ensuring that connections are made and kept, managing traffic flow and responding to outages.

Similarly, Network management encompasses several different tasks:

Problem-solving –

When problems occur with the network, the technician needs to take action. Problems can involve a computer not being able to connect to the network or more serious events affecting a single segment or the entire network.

Identifying where an issue is occurring can be difficult because networks are complex systems with many components working together. There is no standard set of tools available for identifying problems in all environments, so technicians need to know how to use multiple tools and techniques including protocol analysis software, system logs, traffic analysis software and network monitoring tools such as packet sniffers.

To identify the problem and the level of severity, the technician will refer to documentation depicting the design and standards in place, management system tools and protocol analysis software. Depending on the scope and nature of the problem, technicians may need to work with colleagues and vendors to determine the best solution.

Network design – Once an organization decides on its overall network architecture

The U.S. Bureau of Labor Statistics (BLS) projects that employment of network and computer systems administrators is expected to grow 10 per cent from 2016 to 2026, which is faster than average for all careers.

According to the U.S. Bureau of Labor Statistics (BLS), Network and computer systems administrators earned a median annual salary of $79,700 in 2016. On the other hand, on the low end, network and computer systems administrators earned a 25th percentile salary of $61,870, meaning 75 per cent earned more than this amount. The 75th percentile salary is $102,400, meaning 25 per cent earn more. In 2021, 391,300 people were employed in the U.S. as network and computer systems administrators.

Training & Education Requirements:

An associate’s degree in information technology or computer science or a related field is often required for entry-level positions.

However, most employers prefer applicants with at least two years of experience working in networking technology.

As a result, some employers require candidates to possess certifications from vendors such as Cisco or Microsoft.

Salary:

According to Payscale, the average salary for network management and control engineers in the United States is $ 53,981 per year. Professionals wishing to freelance can expect $20.71 per hour.

Education Requirements:

Most Network Management Control Technicians have some type of formalized education beyond high school. But, many companies prefer candidates who have an associate’s degree in computer science or information systems management, although some will hire people with just a bachelor’s degree. So, some employers may also require experience in networking technology or specific certifications from vendors such as Cisco or Microsoft.

The Job Role of Field Engineer:

In conclusion, the role of fieldengineer.com makes it possible with the advent of technology. The field engineers are required to support customers and help them set up and maintain their network systems.

Hence, with more than 40,000 engineers from 180 countries registered on these websites, portals allow employers around the world to hire the best available talent.