Have you ever wanted to contact a technician on the field? Have you ever forgotten your tools? Has working in the Field Service Business been tough on you?
Here is the perfect solution to all your field service issues and needs. Field Service Management Software is designed to help technicians, backend staff, and business owners work together effortlessly. This software manages all kinds of work, from streamlining work orders, managing technicians, schedules, and dispatches, and connecting the field and the office in real-time.
For two people to collaborate, Effective Communication is highly essential. With proper communication, the work gets done easier and faster with increased productivity. Collaboration also includes proper management and monitoring of field professionals, the work done, and the organization’s progress. What if we told you we have the solution for it all?
Field Promax is a popular Field Service Software that helps organizations manage their technicians, work orders, invoices, equipment, customers, and their entire business in one place. It helps small and medium businesses enhance effective collaboration between business owners, technicians, and clients.
Here are five simple steps.
1. Dashboards and Reports
Technicians or field professionals submit reports of their field service at the end of the day. These reports are analyzed and automatically converted into dashboard metrics in graphs or charts. The dashboard displays work done, work pending, invoices, and other information that help analyze the organization’s health.
The Dashboard provides a bird’s eye view of the field operation. The software helps manage your business more efficiently with reports organized into dashboards. It provides the entire metrics of the organization in one place, helping owners and technicians to find better working patterns and solutions if needed.
It helps business owners and technicians collaborate easily because they have access to their data and a better vision of the dashboard.
2. Team Management and Monitoring
Team Management is an integral part of any business with more than ten technicians. This helps monitor their progress, performance, tasks, feedback and helps develop a more personalized connection. Businesses like HVAC Service, Park and Rec, maintenance, and other group services can work efficiently and collectively with proper team management.
Field service management software like Field Promax helps teams communicate effectively through their mobile app via call or text. It sends notifications to remind them of their work orders or cancellations instantly. It also helps team leads monitor their groups effectively.
Team management and monitoring help the technicians and owners collaborate correctly, which helps increase quality and efficiency.
3. Streamlined Scheduling and Dispatching
Proper scheduling, dispatching, and organized work orders take a field service business long. Once customers send in their service request, the organization views it and creates an estimate that the customer approves via email. After approval, the request is converted into a work order.
Field Promax helps streamline this function by automatically generating dispatch reminders hours before the scheduled task. It also provides information on cancellations or alterations of the time or date of the task. Organized scheduling and dispatching can help technicians prepare for the field on time, be punctual and increase customer satisfaction.
The streamlined Scheduling and Dispatching Software helps business owners and their technicians. It allows owners to keep track of the scheduled and dispatched work orders, the technicians, and their working hours through the software in real-time. It also eliminates overbooking or rebooking a technician. Automated scheduling and dispatching technicians to help save time and energy parallel to productive working.
4. Mobile App
The mobile app is the most compatible and convenient feature for field service. Because it is a cloud service, it allows technicians to access data and documents from anywhere at any time. Having the mobile app while working in the field can help professionals track their working hours, update the working status, create Invoices and Estimates, and connect to the office directly in real-time.
The Field Promax Mobile App is a compact version of the desktop software. The features as mentioned above like clicking in and out, updating work status, creating bills, etc., increase the mobility and productivity of the technicians on the field. The mobile app also allows technicians to communicate with their team members to ask doubts and acquire equipment details from the field.
The mobile app allows business owners and technicians to increase efficiency and save time by shifting into a digital-based business. It helps them collaborate regardless of time zones and locations.
5. Benefits
Every organization needs to take good care of its employees at all times. With proper management comes treating your technicians right. This could include a bonus, compliments, a better work environment, compensations, feedback, guidance, and other resources that could make them comfortable within the organization. Complimenting this, the mobile app provides the infrastructure for a technician to be successful and put out his best.
Field Promax provides its customers and Users with FREE TRIALS. Through free trials, businesses can evaluate if the functionalities of Field Promax can improve their operations risk-free.
By keeping these 5 points in mind and following them keenly, any organization can grow immensely. These steps allow business owners and technicians to work towards the middle and together towards the success of the organization.
Field Service Software is a common ground for business owners and their technicians to interact with their customers. It helps streamline their work orders, interact with customers, track technicians, monitor the organization’s health, and keep their accounts updated. Field Promax is a Field Service Software that has helped various organizations grow their business effectively, thereby increasing the bottom line.