Computers and Technology

Advantages & Disadvantages Of VoIP Service In 2021

Internet connections covered communication in a modern way that is VoIP (Voice over Internet Protocol). It allows you to make voice calls over the internet instead of a regular landline or mobile network. VoIP service technology proceeds with many names. It includes broadband phone service, telephony, IP telephony, and internet telephony.

VoIP terms seem unfamiliar to you. But chances are there that you have made calls using this technology without knowing. Many popular apps are there to use VoIP to ease voice calls. Such as WhatsApp, Facebook Messenger, Skype, and Viber.

In the last two-three years, there has been an upsurge in the popularity of VoIP technology. It is because of low cost, value-added benefits, and convenience compared to regular service. Also, VoIP users can make video calls and other forms of digital communication. No wonder it’s a fast choice in technology.   

Advantages of VoIP service

Cost Reduction

Are you tired of getting expensive phone bills? We have a great alternative, VoIP. Get the right VoIP service from an IT consulting firm and slash your monthly bills by over 50%. Of course, it depends on the variety of services you choose, the cost of hardware (if any), your service provider, and other contributory costs.

For instance, with cloud-based VoIP, you don’t need to install hardware before it runs. You only want an internet connection and a compatible device. It allows you to forward calls to anyone, anywhere. Further, they integrate with other channels such as instant messaging, video, and screen sharing.

Easy Accessibility

One of the major benefits of VoIP service is you can make calls anywhere, anytime, as long as you have a steady internet connection. It is valuable when you are on the go, at a client site, or traveling for business. It enables you to take your business line anywhere you go.

You can redirect them to another employee if you are unable to answer calls. Also, there are facilities available that have your voicemails emailed to you. Your mobile workforce will continue to grow, and remote accessibility makes businesses flexible. This is the reason why your VoIP phone service is better for remote employees.

Absolute portability

A VoIP number known as a virtual number is completely portable. It means you can use the same number wherever you go. People who travel a lot would be pleased with this news. In any event, your business changes address; you can keep the same VoIP number.

Multitasking supporter

VoIP for small businesses allows you to send images, videos, and documents with traditional phone calls. Also, it helps engage in a conversation. You can hold integrated meetings with clients or staff from other corners of the globe.

Disadvantages of VoIP service

Dependency on Internet connection 

VoIP transmits signals of communication over the internet. You can use different devices for VoIP communication like a mobile, laptop, or other devices. Use your office’s fiber-optic network, mobile broadband, or a public Wi-Fi hotspot to connect these devices to the internet. Otherwise, you cannot access VoIP services. Also, wobbling connections can cause disruption in communication. 


Some VoIP services are permissible to viruses, hacking, and any other form of cybercrime. Avoid this negative impact on your business activities. Use the following certifications:

  • Privacy Shield Framework
  • Cyber Essentials

VoIP service providers with such certification have robust security measures in place. Users can apply for the best cybersecurity practices. It includes sign-on authentication, endpoint protection, and strong device passwords. 

Consumes Data Bandwidth 

Using VoIP service on smartphones can consume a lot of internet bandwidth. It is problematic for individuals or businesses without unlimited data plans. To avoid massive charges on your phone bill, use hardwired internet access or Wi-Fi before accessing VoIP service. Business VoIP providers instruct to use instant messaging rather than video calls. It helps to reduce data consumption. 

Latency in Voice 

In VoIP communication, voice latency is one of the prime disadvantages. Factors that cause latency:

  • Reliability of your internet connection. 
  • Fluctuation in the throughput capacity. 
  • The load on your connection. 

Microwaves can also interfere with the digitals signals received and sent from your VoIP device. It results in garbled conversations and static. Such uncontrolled audio latency reduces the quality and disrupts important business calls. 

Wrapping up: 

You can reach global customers and improve your call quality at a lower cost by VoIP. Nothing too amazed about how it has become the communication technology for businesses worldwide. Enjoy engaging multi-channel interaction with your customers and employees. And partner with a reliable and compliant VoIP service provider IT consulting firm

Take advantage of 8×8’s cloud-based VoIP solution and get access to world-class communication. It has a span of add-on features that unite your organizations. Also, it is made to fit your current and future communication needs. To get the affordable and easiest phone system for your small or home-based business. And leverage the experience.



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